Emergency communications are fundamentally changing. Modern public safety agencies need to be able to receive, capture, analyze and share a growing number of interactions across multiple communication platforms. The ability to record these interactions—for the sake of quality management, evidence collection, conflict resolution and compliance—is a necessary requirement. At the same time, regulations are becoming increasingly stringent.
Call Recording & Call Monitoring for Today’s Public Safety Organizations
Micro Strategies’ digital voice recording (DVR) and quality assurance solution for public safety agencies is designed to meet the reliability, performance and financial requirements of modern emergency communications. From screen recording, analytics, and real-time monitoring to data retention, redaction and resiliency, our DVR solution is designed to support VoIP, text to 911, enhanced 911 and SMS as well as a wider range of trunked radio, call taker, telephony, VoIP and CAD integrations.
High availability & scalability
Feature rich solution offering many functional capabilities
Granular user access control
Analytics & reporting that provide insights for operational success
Integration with a variety of platforms & technologies
Supports, cloud, on-premise or hybrid cloud recording
- Superior reliability and data security due to granular user access control
- Uniform user experience with every caller
- Ability to standardize business messaging
- Increased operational efficiency
- Ease of use