MANAGED SERVICES

Micro Strategies has the ability to handle a wide range of the technology and needs of any sized organization.  We can act as your outsourced IT department or provide specific, targeted IT support services so your in-house staff is able to concentrate on those activities that are most critical to your business. The breadth of our IT solutions means we can relieve you of the burden of supporting, managing, operating and optimizing today's highly complex, integrated multi-vendor and multi-platform environments.

Micro Strategies has the latest in monitoring systems to monitor and manage your infrastructure and reduce the costs of managing your systems.  We offer a number of levels of IT support which can include anything from just infrastructure monitoring, to full infrastructure management, monitoring, and reporting.

Micro Strategies system of proactively managing your systems on a 24/7 basis, can bring to light system issues before they become problems, and facilitate system fixes before your users are even aware that an issue arose.  This results in improved application availability, significantly reduced downtime and greater internal customer satisfaction.

Managed Service Contracts can be customized to meet your specific business needs. 

Our offerings include managed service contracts on the following:

  • Server/operating systems
  • Help Desk (user questions)
  • Networking infrastructure
  • Data Storage
  • Employee Workstations
  • Specific applications
  • Security
  • Databases

Some of the specific services we can provide are:

  • 24/7 helpdesk services
  • 24/7 staffed, pro-active monitoring
  • 24/7 pro-active IT security management
  • Anti-Virus and Anti- Malware protection
  • Firmware upgrades
  • Proactive performance tuning
  • Incident management and remediation
  • Active Directory management
  • NTFS & Shared folder and file permission mgmt.
  • Basic Login Scripts
  • Backup Management
  • Cloud backup (optional)
  • Network Documentation
  • Reporting and Capacity Management
  • Change Management
  • Licensing Management
  • Planned and unplanned maintenance of your network
  • Quarterly Reports and Technology Meetings