What are the common mistakes to avoid when choosing a managed service provider? How can you tell if your MSP is doing a good job?
A growing number of businesses are using managed IT services. MSPs eliminate the need for an in-house IT team while saving money and improving business efficiency. However, there are typical mistakes made by businesses while selecting an MSP. Avoid these mistakes when searching for a managed service provider.
Not Having A Proper Strategy
- Several companies hire MSPs thinking they can pass on all their technical concerns to the service provider. But this is more complex than that. Managed service providers can effectively handle a wide range of technical issues. However, the cost of hiring help skyrockets if the employees contact the managed service providers for even minor problems that the employees can manage.
Therefore, it is crucial to have a solid plan in place before hiring MSPs. Train your employees to identify the issues that require outside assistance. In addition, employees should be educated on ways to handle minor technical issues internally before seeking help from an IT service provider. Employees with technical expertise can easily handle less severe issues. Design your IT program based on this strategy to boost business productivity while saving costs.
Improper Coordination With The MSP
- Another familiar issue companies make is not having the appropriate workforce in place to collaborate with the MSP. When the in-house IT team is replaced with the managed service provider, it is crucial to have employees with the proper expertise to interact and work with the MSP.
In addition, the employees should have the knowledge and skills to tackle specific issues and understand when to reach for MSP’s assistance. Businesses can have the best program by having a balanced team of employees and MSPs. However, problems crop up when miscommunication or this balance is not maintained.
Confusion In The Agreement Terms
- The contract between the MSP and the company defines the terms of service. Therefore, it is imperative to understand the terms of the contract before making a decision. Also, ensure that the key employees are aware of the terms of services. This helps avoid confusion in the agreement terms and allows business operations to run smoothly.
Employees should know the following:
- When to interact with the MSP
- When and where are services available
- The actions that trigger additional fees.
In addition, a non-disclosure agreement must be included. The managed service provider must sign the contract before working with the sensitive data. Moreover, it is also helpful to set up feedback channels with the service provider. This is helpful in instances where specific network component fails to work correctly. Feedback channels will allow you to report the issue and allow the concern to be handled quickly.
Not Discussing The Impact of Business Changes
- The IT requirements grow as a business scale and expand. The MSP you hire must be able to support and assist you with these changes. New product additions, business expansions, external infrastructure changes, and issues that could potentially impact the MSP’s support and service must be discussed.
Withholding Essential Information
- Withholding essential information from the managed service provider is a common mistake companies make when hiring service providers. Businesses must be transparent with the service provider while establishing a contract and during the initial negotiations.
The MSP must know the additional locations that need support, unexpected business issues, and employee changes. This will allow MSP to support your company operations properly. Withholding information could result in enormous costs for businesses.
Are you searching for a managed service provider? Call Micro Strategies at their toll-free number, 888-467-6588. We work with our clients to help them maintain a high-performing IT department, providing support for your technology so that you can focus on strategic growth. We are located in New Jersey, Pennsylvania, New England, and New York.