Challenge 

A national logistics company approached Box, assuming they needed a better document management system. 

But the real issue ran deeper. 

With input from Micro Strategies, it became clear: the core problem wasn’t document storage—it was a broken, manual business process. 

The company was struggling to manage compliance audits for over 5,000 subcontracted service providers responsible for the company’s ground deliveries. The process was slow, confusing, and expensive. 

Here’s what it looked like: 

  • Audit requests were sent one-by-one via email. 
  • The accounting firm had to chase documents from each provider. 
  • If providers didn’t respond, someone stepped in manually. 
  • Everything was tracked in spreadsheets and email threads. 

This created delays, errors, and high costs in billable hours. Compliance was inconsistent. Operations suffered. 

Solution 

Micro Strategies designed an automated content management solution to replace the manual process with a streamlined, intelligent workflow. 

Instead of relying on back-and-forth emails, the solution generates custom workflows for each provider, based on data pulled directly from the logistics company’s vendor management platform. 

The process now begins with a smart, automated email that links to an intelligent form—ensuring accurate, complete document collection from the start.  

Built-in notifications and escalation protocols drive accountability and eliminate delays. The accounting firm no longer had to manually track or follow up—everything was streamlined, auditable, and optimized. 

Results 

The impact was immediate and measurable. 

The logistics company and its accounting partner saw a dramatic reduction in turnaround times, compliance risks, and operational costs. Manual tasks were eliminated. Document validation has become faster, more accurate, and far less expensive. 

The result? A smarter, faster, and more cost-effective audit process. The company now has full control and visibility over its service provider network—ensuring compliance, consistency, and high performance across the board.