Customer communications are fundamental to organizations of all sizes. They provide a critical means of communicating money owed, account history, case updates, policy details, and many other kinds of marketing and transactional detail to consumers. Without transactional documents like invoices, statements, Explanation of Benefits (EOBs), bills, and acknowledgements most businesses would simply not operate. And for those organizations in particularly document-intensive industries like financial services, healthcare, insurance, or utilities, the critical nature of customer communications underpins regulatory compliance, financial disclosure, and legal discovery.
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