As the COVID-19 pandemic has taught us, when crisis hits, you quickly realize you could not have predicted or protected your organization from its impacts. However, a key learning from the pandemic has been that there were ways companies could have been more prepared. 

Technology played a pivotal role in how organizations were able to respond and continue to operate when most businesses went virtual during the lockdown.  In many situations, the implemented technologies were new to that organization and as a result, gaps quickly emerged.  In many cases, they found that they lacked the capabilities, in terms of internal skills, and capacity of resources to provide the technology required for successful operations. 

“Successful companies will redesign their operations and supply chains to protect against a wider and more acute range of potential shocks.” McKinsey: From surviving to thriving: Reimagining the post-COVID-19 return.

As leaders of organizations evolve their operations to be better prepared for the “never normal”, they need to build in operational resilience.  One way they can accomplish that is by consistently exposing multiple sources for technology skills. 

Join Mark Longfield and Lisa Cavanagh for an exploratory conversation on how to improve your organization’s operational resilience by leveraging managed services to provide a multi-layered approach to your technology capability and capacity needs.