Keep Your Apps Running Smoothly
As technology continues to power nearly every aspect of business operations, adopting new and sophisticated applications has become a strategic imperative. However, managing and maintaining these solutions requires specialized skills and expertise that most organizations don’t have in-house. Micro Strategies bridges this gap, offering Application Managed Services to keep these technologies running smoothly so you can deliver more value to your customers, stay competitive, and drive profitability.
Specialized Application Management Support
When you partner with Micro Strategies, you get specialized support for your key business applications, whether hosted on local servers, virtual machines, or in the cloud. As an extension of your team, we ensure ongoing operational efficiency and provide user-focused guidance and support to empower your staff and enhance reliability.
With Micro Strategies Application Managed Services, you get:
- Seamless transition from implementation to comprehensive managed services: Once your solution is implemented, the managed services team takes over to provide immediate and ongoing support and service.
- Round-the-clock support: Offering 24/7 support 365 days a year, and available via both phone and email, Micro Strategies is always there to ensure your applications remain operational.
- Immediate support for critical issues: Because we have direct access to developers and engineers, we can quickly and accurately address your most complex and urgent issues, questions, and concerns.
A Trusted Partner with Unique Qualifications
As your managed services partner, we assume full responsibility for the optimal performance and reliability of your application. Our partnership is designed to ease the burden on your internal team, offering a cost-effective alternative to specialized hires or expensive in-house training.
Our approach is unique, and here’s why:
- In-house subject matter experts: We actively partner with developers to ensure your apps run smoothly and issues are resolved quickly.
- ITIL-certified: From the front-line help desk to our leadership team, every layer of our support structure is trained to provide service that meets the highest industry standards. For you, this means consistent, streamlined service delivery that’s focused on best practices and continuous improvement.
- SOC 2 Type 2 compliant: This rigorous standard of security and operational excellence is an achievement very few providers can claim. As a result, you get a partner who offers an elite level of security assurance without relying on third-party vendors. This translates to enhanced security, better control, and greater peace of mind for your business.
- 85+% ‘first call’ resolution rate: Most support calls we receive are resolved immediately. If it cannot be addressed during that first call, the issue is escalated—no outsourced support required.
With years of ‘boots on the ground’ experience, advanced expertise, and a commitment to personalized service, we are equipped to understand and address your IT application needs. When you work with us, your business becomes our business as we partner together to ensure success, security, and operational efficiency.
Leave the technical complexities to us while your team focuses on your core business objectives, secure in the knowledge that your applications are in expert hands. For more information about Micro Strategies Application Managed Services, contact us today!