Call recording is essential for many organizations in the financial, insurance, public safety, healthcare, law, transportation, utility, government and telecommunications sectors. Improving call center quality and customer satisfaction is essential to improving your interaction with customers, to comply with regulations, mitigate risk of litigation, monitor quality of service and gain insights. If you’re engaged in financial transactions on the phone or fielding customer service calls, not having a secure record of customer agreements could expose you to potential liability issues. In heavily-regulated industries, you need to keep records of interactions to ensure that employees are following compliance procedures and to use as evidence when disputes arise. For call centers, not having a quality assurance program means you don’t know how employees are treating customers and you have no mechanism for review.
Improve Customer Satisfaction, Train Employees and Reduce Liability
Micro Strategies’ call recording offerings integrate with your organization’s existing systems. From voice call tracking and integrated management systems to reporting and analytics, our team of experts implement and support cloud-based or on premise options that are fully-secured and resilient. Record every call and transform customer interactions into usable data. Quickly search that data to prove compliance, settle disputes and mitigate risk.
Call Capture
Record all calls to comply with industry regulation and business rules
Efficient Searching
Find recordings and data quickly and easily
Secure Storage
Store each interaction securely to protect private information and meet mandatory regulations
Benefits:
- Maintain compliance
- Reduce liability
- Increase business security
- Hold productive performance reviews